FAQs

You can buy tickets online on the Victoria Art Gallery website, or from the front desk on arrival.

We accept student cards from anywhere in the world, as long as they state that you are a full time student.

Entry is free for children under six, but please reserve your ticket at the time of booking.

Visitors will be asked to show their ticket at the door on arrival and will then self-scan their ticket at the reception desk. You can bring your ticket with you on your mobile device or print it at home.  

If you need to cancel your booking or change the date, please email us or call 01225 477785. Please note that prices vary throughout the year; if you wish to change the date of your booking you may need to pay an additional charge. 

Our temporary exhibitions change every 6-12 weeks. Visit our events calendar to find out what's on during your visit.

There is a small amount of metered on-street parking in the area, otherwise the closest car parks are: The Podium or the Sports and Leisure Centre, both 4hr maximum stays. Blue Badge holders may park on a single yellow line in Bridge Street, alongside of the Gallery and very close to our accessible entrance. Find out car park space availability and car park charges on the Council website.

Our accessible entrance is on Bridge Street and we have a lift to the upper floor. We have a wheelchair that can be borrowed for the duration of your visit. More details are available on our accessibility page.

We seek to reduce our carbon footprint in many different ways including using energy-efficient lighting and being committed to recycling. You can read our full list of initiatives on our Sustainability page. 

We are very sorry, but we do not have any cloakroom facilities. We ask visitors to keep all belongings with them when visiting.

Photography of our permanent collection is allowed without flash. Due to copyright issues, we rarely allow photography in the temporary exhibitions. Please ask for permission at the Gallery desk.

The Gallery collects paintings, drawings, prints and decorative art. One of our collecting priorities is works relating to the local area. We are always interested in acquiring pieces with links to objects we already have. If you wish to give something to the gallery, please contact the Collections department.

No, we have no expertise in this area. You need to approach an auction house instead.

Please visit the Conservation Register website, a register of all accredited conservators.

Victoria Art Gallery image use is licensed through Bridgeman Images. If you cannot find what you are looking for on the Bridgeman Images website, please e-mail us and we will do our best to help.

Please allow approximately ten minutes for your order confirmation to come through. In addition to this, please make sure you check your spam folder as emails can sometimes be redirected to this folder. If it is not in your spam folder please email us to have your order confirmation sent out again.

Please email our Bookings Office. To ensure we are able to resolve the issue as quickly as possible, please include the following details in your email:

- The full name that the order was made under

- The Order Number(s) of your booking(s)

Please note: In the event of a failed or voided transaction it may take up to two weeks for banks to reconcile the outcome of the transaction.

We accept payment by Visa, MasterCard, Maestro and American Express.

If you wish to change the date of your booking you may need to pay an additional charge. Please email us in advance of your visit to rebook.

Tickets are purchased under the condition that they are non-refundable. Please note if you wish to change the date or time of your tickets then you must contact us the day before your visit. However, we can amend the booking to a more convenient date and time, subject to availability, for an admin fee of £10.00. Should you wish to rebook or amend an order, you can contact our Bookings Office by e-mail or by telephone on 01225 477785 Monday – Sunday, 10am to 4pm.